The Coop Trade Center, operated by Online Micro Seller Multipurpose Cooperative (OMSMPC), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and secure your personal information in accordance with Republic Act No. 10173, or the Data Privacy Act of 2012.
Scope
This policy applies to all users of the CTC platform, including:
- Buyers
- Merchants / Authorized Sellers
- Prospective cooperative members
- Suppliers, logistics providers, and other partners
Information We Collect
We may collect the following data:
a. From All Users
- Name, email address, phone number
- Cooperative membership ID
- Account credentials and IP address
- Device information and location data
- Platform usage behavior
b. From Buyers
- Order history, cart contents, payment details
- Shipping address and transaction feedback
c. From Merchants
- Business registration details (e.g., TIN, DTI/CDA certificate)
- Bank account and payout details
- Inventory data and seller performance metrics
Purpose of Collection
We use your data to:
- Authenticate users and manage accounts
- Process orders, issue receipts, and coordinate deliveries
- Communicate important updates
- Analyze marketplace performance
- Prevent fraud and enforce platform rules
- Comply with regulatory reporting obligations (e.g., BIR, CDA)
Data Sharing
We may share your information with:
- Internal OMSMPC departments (for coop operations)
- Logistics providers and payment processors
- Government agencies when required by law
- Service providers (e.g., audit firms, IT vendors) under strict confidentiality
We do not sell your personal information.
Data Retention
- Buyer and merchant data is retained for at least 5 years or as required by law.
- We retain inactive account data for up to 2 years for audit purposes.
- You may request deletion of your data, subject to regulatory exceptions.
Security Measures
We implement appropriate safeguards such as:
- SSL encryption
- Role-based access controls
- Firewall and intrusion detection
- Scheduled security reviews
Your Rights
Under the Data Privacy Act, you have the right to:
- Be informed about the processing of your data
- Access, correct, and update your information
- Withdraw consent or request deletion
- Lodge a complaint with the National Privacy Commission (NPC)
Requests may be sent to our Data Protection Officer.
Cookies and Tracking
CTC uses cookies to improve performance, personalize experience, and enable analytics. You may control cookie behavior through your browser settings.
Updates to this Policy
OMSMPC reserves the right to amend this Privacy Policy. All updates will be posted on the platform, and continued use constitutes your acceptance.
Contact Information
For inquiries or concerns, contact us:
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