Refund requests are reviewed on a case-by-case basis following CTC’s internal guidelines and applicable consumer protection laws. While not all products may be eligible for a refund due to supplier and logistics limitations, CTC is committed to handling valid concerns fairly and transparently. All requests must be submitted within the specified timeframe.
a. Refund Request for Returned Items
b. Refunds resulting from supplier-cancelled orders or failed deliveries will be subject to investigation by CTC. The buyer will be informed of the refund procedure accordingly.
All return and refund approvals are subject to the discretion of CTC and the outcome of our independent investigation. The validation timeline may vary based on the complexity of the request.
Refund requests for eligible reasons must be submitted within 3 business days upon receipt.
Note: Please refer to our Return Policy for detailed return guidelines.
Once your refund request has been approved, you may provide your preferred bank account or e-wallet details where the refund will be deposited.
|
Payment Method |
Timeline |
|---|---|
|
Online Banking |
Within 7 business days from approval |
|
E-Wallets |
Within 3-5 business days from approval |
Please note that in some cases, the refund process may take longer than expected.
For Cash on Delivery payments, customers must provide valid bank or e-wallet account details to process any applicable refunds.
This Refund Policy may be updated periodically to reflect changes in operations, supplier relationships, or compliance with cooperative and trade regulations. All updates will be posted on the official CTC website and communicated to active OMSMPC members.
You need to login to view this feature
This address will be removed from this list
english
