The Coop Trade Center – Order Cancellation Policy

Version 1.0 | Effective Date: June 27, 2025
Applicable to Members and Registered Buyers Only

1. Policy Overview

The Coop Trade Center (CTC), under the Online Micro Seller Multipurpose Cooperative (OMSMPC), aims to process member orders efficiently and accurately. We understand that there may be times when you need to cancel an order due to various circumstances. This Cancellation Policy outlines the conditions, allowable windows, and procedures for canceling orders placed through CTC’s online commerce platform.

2. General Guidelines

• Orders may only be canceled before they are processed, packed, or dispatched by our fulfillment or supplier partners.
• CTC cannot guarantee cancellation once an order is marked “Processing” or “Ready for Dispatch.”
• All cancellation requests are subject to internal validation and approval.
   

3. Order Status and Cancellability

4. Valid Reasons for Cancellation

• Accidental duplicate order
• Incorrect item or quantity selected
• Change in payment decision within allowed time
• Incorrect shipping address (and order not yet dispatched)
• Item went out of stock post-payment (automatic cancellation with refund)
   

Note: “Change of mind” is not accepted as a valid reason once an order has reached the processing or fulfillment stage.

5. How to Request Cancellation

 Channels:

• Email: regine@omsmpc.com
• Viber/SMS: +63 917 7006 845
• Via Assigned Coop Officer (for assisted transactions)
   

Information Required:

• Order Number / Transaction Reference
• Full Name and Contact Info
• Reason for Cancellation
• Time of Order / Payment Confirmation
   

6. Processing Timeline

7. Refund Eligibility for Canceled Orders

If payment has already been made and the cancellation is approved, a refund will be processed via the original payment method or credited to your Coop Wallet/Member Account.

Refer to the CTC Refund Policy for full refund timelines, modes, and documentation requirements.

8. Non-Cancellable Orders

Orders cannot be canceled under the following circumstances:

• The order has already been shipped or delivered.
• The item is a customized, made-to-order, or perishable product.
• The request was submitted after the cancellation window for the order status.
• The item was part of a promo, clearance, or final sale campaign, unless deemed out of stock or defective.

9. Automatic Cancellation by CTC

CTC reserves the right to cancel orders in the following scenarios:

• Unpaid orders after 24 hours (for bank transfers or manual payment modes)
• Product unavailability post-confirmation
• Fraudulent, suspicious, or duplicate transactions
• Incomplete delivery information after multiple attempts to contact buyer

Buyers will be notified via email, SMS, or Viber of any automatic cancellations initiated by CTC.

10. Dispute and Escalation Process

If you believe an order was wrongly canceled or your cancellation request was denied without basis, you may escalate your concern to:

CTC Dispute Resolution Unit
Email: regine@omsmpc.com
Processing Time: Within 7 business days

11. Policy Changes

This Cancellation Policy may be updated without prior notice. All updates will be posted on our official platform and communicated via our member channels.

12. Contact Us

For order cancellation inquiries:

Email: regine@omsmpc.com

Viber/SMS: +63 917 7006 845

Website: www.cooptradecenter.com

Business Hours: Monday to Friday, 9:00 AM–6:00 PM