How to Log In to Coop Trade Center

1. Visit the Website

   • Go to www.cooptradecenter.com using your preferred browser.

2. Locate the Profile Icon

   • On the upper right corner of the homepage, you’ll see a profile icon (👤). This is where you access your account.

3. Hover and Select “Login”
   • Hover your mouse over the icon and click Login from the dropdown menu.
4. Check Your Email for Access Credentials
   • After registration or approval, your login details will be sent to the email you used during sign-up. Make sure to check your inbox and spam folder.
5. Didn’t Receive Your Access?
   • If you haven’t received your login credentials within the expected timeframe, kindly submit a support ticket via support.omsmpc.com.
   • Select “Coop Trade Center” for the category and “Access/Credentials” for the sub-category.
   • Include your full name, registered email, and member ID.

Not Yet a Member?

If you're new to Coop Trade Center, here's how to start:

1. Go to cooptradecenter.com
2. On the upper right corner, hover over the profile icon (👤) and click “Become a Member.”
3. You’ll be redirected to the OMSMPC membership application page.
4. Complete the registration process and submit the required documents.
5. Once approved, you’ll receive your login credentials to access the Coop Trade Center platform.

Order Cancellation

1. Who can cancel an order and when?

• You can request a cancellation if your order is still within the allowable status (e.g., pending payment or just paid).
• CTC or suppliers may cancel your order if items are out of stock, your location is undeliverable, or other unforeseen issues arise.

2. What is the cancellation window based on order status?

3. When is cancellation not allowed?

• Your request is beyond the allowed timeframe for the order status.
• The item is customized, made-to-order, or perishable.
• It’s a promo, clearance, or final sale item, unless defective or unavailable.

4. Can my order be automatically canceled?

Yes. CTC may cancel orders if:

• Unpaid after 24 hours (manual/bank transfer)
• The product becomes unavailable
• The transaction appears fraudulent or duplicated
• Delivery info is incomplete and the buyer is unresponsive

You’ll be notified via SMS or email if this happens.

5. How do I file a cancellation request?

Submit a ticket via the CTC Help Desk: support.omsmpc.com

• Click “Submit a Ticket”
• Select “Coop Trade Center” as the category
• Choose “Returns,” “Refunds,” “Cancellations,” or “Dispute”
• Provide:
  • Order number
  • Full name, email, and contact number

6. How long does a refund take?

Once approved, provide your bank/e-wallet details. Processing timelines:

Note: Delays may occur depending on the method or banking schedules.

7. Will this policy ever change?

Yes—CTC updates this policy as needed. Changes are posted on our website and shared with active OMSMPC members.

8. How can I reach CTC support?

🌐 Website: www.cooptradecenter.com 

📩 Support Desk: support.omsmpc.com 

📱 Facebook: fb.com/cooptradecenter 

🕗 Business Hours: Monday–Friday, 8:00 AM–5:00 PM

Return Request

1. What items are eligible for return?

CTC accepts returns for the following conditions:

• Damaged or Defective Items
• Wrong Item Delivered
• Item Not Matching the Description
• Expired Product
• Incomplete or Missing Parts

Note: Change-of-mind returns are not allowed at this time.

2. What is the return period?

Submit your return request within 3 calendar days of receiving the item.

Returned items must be:

• Unused
• In original packaging (including tags, manuals, accessories)
• Supported with clear proof (e.g. unboxing video, photos)

3. What products are NOT returnable?

Unless proven to be damaged or incorrectly delivered:

• Perishable goods (e.g. food, flowers)
• Customized or made-to-order items
• Hygiene-sensitive products (e.g. cosmetics, undergarments)
• Vitamins & supplements
• Items clearly marked “Non-Returnable”

4. How do I file a return request?

• Visit the support desk: support.omsmpc.com 
• Click “Submit a Ticket”
• Choose “Coop Trade Center” as the category
• Under Sub-Category, select: Returns, Refunds, Cancellations, or Dispute
• Provide:
  • Order number
  • Full name, email, contact number
  • Reason for return
  • Supporting media (photos, videos)

5. How long does approval take?

6. How do I return the item?

• Pick-up Service: Available in select areas
• Drop-off Option: At authorized partner hubs
• Self-Arranged Returns: Buyer shoulders shipping cost when directly returning to CTC or supplier

7. What are my resolution options?

Refunds will follow CTC’s Refund Policy and applicable timelines.

8. What product condition is required?

Returned items must be:

• In original packaging
• In unused, untampered condition
• Including all accessories, freebies, and tags

9. Will this Return Policy change?

Yes. CTC may update this policy as needed. All changes will be posted on the website and announced to active OMSMPC members.

10. Who can I contact?

🌐 Website: www.cooptradecenter.com 

📬 Support Desk: support.omsmpc.com 

📱 Facebook: fb.com/cooptradecenter 

🕗 Business Hours: Monday–Friday, 8:00 AM–5:00 PM

Refund Request

1. What purchases are eligible for a refund?

Refunds are granted if the product meets any of the following conditions:

• The item is damaged or defective
• The wrong item was delivered
• The product does not match the description
• The item is expired
• The item is incomplete or missing essential parts

Change-of-mind returns are not accepted. Please refer to our Return Policy for more information.

2. When should I file a refund request?

• Submit your refund request within 3 business days from the date you received your order.
• All refund requests must be submitted through the official support desk.

3. How do I submit a refund request?

• Go to: support.omsmpc.com 
• Click “Submit a Ticket”
• Choose “Coop Trade Center” as the main category
• Select the appropriate sub-category: Returns, Refunds, Cancellations, or Dispute
• Prepare the following:
  • Order number
  • Full name, email address, and contact number
  • Reason for refund
  • Supporting media (photos, videos, etc.)

4. Can I get a refund if my order was cancelled or delivery failed?

Yes. If the supplier cancels the order or the delivery fails, your refund will go through an investigation. CTC will notify you about the refund procedure after reviewing the case.

Note: All refund approvals are subject to CTC’s internal review and may vary depending on case complexity.

5. How long does it take to receive the refund?

Once approved, provide your bank or e-wallet details. Refund timelines are as follows:

Refund timelines may be extended due to bank processing delays or limitations on the payment channel.

6. Will the Refund Policy ever change?

Yes. CTC may update this policy to reflect changes in operations, supplier agreements, or cooperative regulations. Updates will be posted on the official website and shared with OMSMPC members.

7. Who can I contact for assistance?

🌐 Website: www.cooptradecenter.com 

📩 Support Desk: support.omsmpc.com 

📱 Facebook: fb.com/cooptradecenter 

🕗 Business Hours: Monday–Friday, 8:00 AM–5:00 PM